Customer Support

Connect With Us.

Access Dedicated Support Resources

Get the help you need, when you need it. Connect with our support team, manage cases, and access self-service resources to resolve issues quickly and keep work moving.

Online Community

Collaborate with peers and experts to solve challenges, share insights, and access resources—all in one place!

How to Join

Call Support

Reach our Customer Support Team Monday through Friday from 7 am - 7:30 pm, CT.

Call 877-301-HSTM(4786)

Select an Option

HealthStream

Access Support

CredentialStream

Access Support

MyClinicalExchange

Access Support

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HealthStream Support Resources

Learn how to access the HealthStream Customer Portal and navigate the Community so you can submit cases, attach files, and find the resources you need with confidence.

Get Portal AccessHow to Submit a Case

Gain Access to the HealthStream Support Portal

Getting Access to the Portal is Easy!

Call Support and listen carefully to the options for to select your product. Please let us know if you are requesting access for multiple employees.

877-301-HSTM (4786)

Portal Access Confirmation

Within two business days, you will receive a welcome email with the portal URL, your access credentials, and a tutorial. Make sure to check your junk or spam folders as this is an auto-generated email.

Transition to the Case Portal

Submit, view, and manage all your support cases through the new and improved portal!

FAQs

Submitting & Managing Cases

Navigate to the HealthStream Portal home page and select "Submit a New Case." Complete the required fields, add screenshots and files to support your case.

Access Portal

A Quick Tour of the HealthStream Portal

Submit a Support Case

Attach Files and Screenshots to your Case

Providing as much detail as possible can decrease case resolution time.

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CredentialStream Support Resources

Find the tools and guidance you need to work confidently in CredentialStream. Access the Support Portal, browse the Knowledge Base, review Elevate training, and explore videos and white papers at your own pace.

Credentialing Support Portal

Submit a case via the customer portal for fast, expert assistance.

Access Portal

CredentialStream Knowledge Base

Access our comprehensive knowledge base to quickly find solutions, documentation and CredentialStream guides.

Read Documentation

CredentialStream Videos

Access KnowledgeNOW training designed to provide step-by-step information, and best practices for using CredentialStream. Also checkout our videos on Industry Insights, Quick Hints and more.

Login to Community to Watch Now

White Papers

Learn industry best practices on Privileging, Credentialing, Professional Practice Evaluation and more.

Login to Community to Gain Access

Elevate

Elevate provides self-guided CredentialStream training through videos, assignments, and knowledge checks for new users. Contact your Implementation Manager for login access.

Login Now

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myClinicalExchange Support Resources

School coordinators and Hospital program administrators may submit a case through the HealthStream Customer Support Portal, otherwise, please contact support using the link below.

Access PortalContact MCE Support