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Submit your case via the customer portal for fast, expert assistance.
Access Portal
You can reach us Monday-Friday from 7am-7pm CT.
Call 877-301-HSTM (4786)
Call Support and listen carefully to the options for to select your product. Please let us know if you are requesting access for multiple employees.
877-301-HSTM (4786)
Within two business days, you will receive a welcome email with the portal URL, your access credentials, and a tutorial. Make sure to check your junk or spam folders as this is an auto-generated email.
Submit, view, and manage all your support cases through the new and improved portal!
FAQs
Navigate to the HealthStream Portal home page and select "Submit a New Case." Complete the required fields, add screenshots and files to support your case.
Providing as much detail as possible can decrease case resolution time.
School coordinators and Hospital program administrators may submit a case through the Customer Portal, otherwise, please contact support using the link below.
Contact MCE Support