Customer Support

The HealthStream Customer Portal is Here!

Getting Access to the Portal is Easy!

Send an email to:

Be sure to include: "PORTAL ACCESS" in the subject line

To get access for multiple employees at your organization, attach a list of employees who typically submit and manage HealthStream support cases. Please include their first name, last name, email address, title, and name of organization.

Portal Access Confirmation

Within two business days, you will receive a welcome email with the portal URL, your access credentials, and a short demo video.

If you don't receive the welcome email within two business days, please check your junk or spam folders as this is an auto-generated email.

Transition to the Case Portal

Submit, view, and manage all your support cases through the new and improved portal!

Submitting & Managing Cases

Submitting a Case
  1. Navigate to the HealthStream Portal home page included in your confirmation email

  2. Select "Submit a New Case"

  3. Complete the required fields

Tip: Include as much relevant information as possible. Screenshots and files can also be attached at this time. Providing details can improve case resolution time.

*Looking for myClinicalExchange or Policy Manager support?

Please reach out using the respective addresses:,