Product & Courseware Notifications

Resuscitation Notification: 2025-08 (August) 

08-12-2025 02:40 PM

Revised: 8/6/2025

Table of Contents

    Announcements & Reminders
    Updated Contact Info for Customer Support
    In upgrading our support systems, we now have a new Customer Support phone number, 1-877-301-HSTM (4786), and updated URL for our Portal: 
    NOTE: Our previous number (1-800-521-0574) will continue to work as we all make this transition. However, if you previously bookmarked our Portal URL, please update it.
     
    Upcoming Maintenance & 2025 Schedule
    Regularly scheduled maintenance is Friday, August 8, from 8pm — 4am Central Time. Click here to view the 2025 system maintenance schedule. 

    American Red Cross Resuscitation Suite
    Updated Courses & Resources Aligned to 2025 CoSTR
    The International Liaison Committee on Resuscitation (ILCOR) will release the 2025 Consensus on Science with Treatment Recommendations (CoSTR) in October 2025—the first major update since 2020. These 2025 updates will impact BLS, ALS, PALS, and First Aid guidelines, reflecting the latest global consensus on resuscitation science—developed in collaboration with leading organizations including the European Resuscitation Council, American Heart Association, and the American Red Cross.

    To align with these updates, the American Red Cross—guided by its Scientific Advisory Council, which participates in ILCOR—will be updating its resuscitation programs across all domains, including CPR/AED and First Aid, to reflect the most current, evidence-based standards.

    We’ll continue providing updates as we work toward releasing the new 2025 courses. For planning purposes, please note we expect to release refreshed instructor updates this December, followed by new course versions in early 2026 – learn more here:
     
    Live: Skills App Build 2.11(2)
    To resolve rare instances of infant manikins failing to connect to iPad 11, we released a new version of the Resuscitation Skills app: Build 2.11(2). If you experience this specific connection issue, please open a Customer Support case for additional troubleshooting assistance. NOTE: If your IT department images/manages your iPad(s), ensure they’re aware of this recent release. Otherwise, you’ll just update your app from the Apple App Store if automatic updates are not enabled.
     
    Live: Added hStream ID Visibility & Streamlined Password Reset
    To increase your learners’ awareness of and access to their hStream login, we recently added an hStream ID link in the upper right of their HealthStream student login – review here. Hovering over the hStream ID displays a reminder of its purpose*, and upon clicking the pop-up or the hStream ID, users can reset their hStream password via these steps: 
    • Select “Sign In”
    • Enter their hStream ID and click "Continue"
    • Select "Forgot your password?"
    • Enter their hStream ID and select "Send Reset Link"
    *The hStream ID is the account individual learners use to access a growing number of HealthStream applications and services, such as the Resuscitation Skills mobile app and the HealthStream Community. The hStream ID uniquely identifies a learner in the HealthStream ecosystem and includes the information the learner uses to sign-in (email and password) as well as the contact and security details they'll use across HealthStream services.
     

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