Product & Courseware Notifications

Quality & Compliance Notification: 2025-08 (August) 

08-12-2025 02:40 PM

Revised: 8/6/2025

Table of Contents

    Announcements & Reminders
    Updated Contact Info for Customer Support
    In upgrading our support systems, we now have a new Customer Support phone number, 1-877-301-HSTM (4786), and updated URL for our Portal: 
    NOTE: Our previous number (1-800-521-0574) will continue to work as we all make this transition. However, if you previously bookmarked our Portal URL, please update it.
     
    Upcoming Maintenance & 2025 Schedule
    Regularly scheduled maintenance is Friday, August 8, from 8pm — 4am Central Time. Click here to view the 2025 system maintenance schedule.

    Workforce Validate
    Live: Resuscitation Verification Enhancement
    If you contract to verify Certifications via Workforce Validate, we’re now leveraging applicable employees’ hStream IDs to show their resuscitation credentials (RQIP-AHA, American Red Cross, etc.) as verified through the HealthStream Learning Center (HLC) when those certifications are completed in the HLC. This update resolves a complication with RQIP-AHA certifications that previously could not be verified via the AHA search lookup because a certification number was not included. View additional resources in Community and register for our upcoming open office hours to ask questions.

    *If you currently pay a vendor or spend hours manually verifying and monitoring your staff’s licenses, complete this form to enable our complimentary license verification service.

    SafetyQ
    Live: Customizable Training Plans with Citation Mapping
    In late June, we released the “Regulatory Course Wizard” to guide administrators through creating a curated curriculum that also provides basic details on the regulations those recommended courses meet. Before assigning the curriculum, you can add/delete courses as well as choose whether or not to allow learners to “test out” of included courses via pre-assessments (PA).

    To get started, select Courses > Regulatory Course Wizard (under Curriculum Management), and enter your preferences for the set of simple dropdown fields (review here). You'll then be presented with HealthStream’s recommended curriculum to meet applicable regulatory requirements. In addition, please note:
    • You need this administrator role: Program Administrator – Safety & Compliance.
    • Recommended curriculums may include courseware from SafetyQ and ComplyQ. Any courses not included in your current contract will be highlighted – review here. 
    • Initially, regulation details will reference CMS, OSHA, HHS, and the EEOC. The Joint Commission will be referenced only for National Patient Safety Goals (NPSG). 
    • This new workflow is optional. All pre-existing options (Learning Plans, your own curriculum, individual course assignments, etc.) remain available. 

    Rate Us

    ComplyQ
    Live: Customizable Training Plans with Citation Mapping
    In late June, we released the “Regulatory Course Wizard” to guide administrators through creating a curated curriculum that also provides basic details on the regulations those recommended courses meet. Before assigning the curriculum, you can add/delete courses as well as choose whether or not to allow learners to “test out” of included courses via pre-assessments (PA).

    To get started, select Courses > Regulatory Course Wizard (under Curriculum Management), and enter your preferences for the set of simple dropdown fields (review here). You’ll then be presented with HealthStream’s recommended curriculum to meet applicable regulatory requirements. In addition, please note:
    • You need this administrator role: Program Administrator – Safety & Compliance.
    • Recommended curriculums may include courseware from SafetyQ and ComplyQ. Any courses not included in your current contract will be highlighted – review here. 
    • Initially, regulation details will reference CMS, OSHA, HHS, and the EEOC. The Joint Commission will be referenced only for National Patient Safety Goals (NPSG). 
    • This new workflow is optional. All pre-existing options (Learning Plans, your own curriculum, individual course assignments, etc.) remain available. 

    Rate Us


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