Product & Courseware Notifications

Celebrating Patient Experience Week

From April 27–May 1, 2026, organizations across healthcare will observe Patient Experience Week, an annual recognition week focused on the people who influence patient and family experiences every day. This year’s theme, Building the Foundations of Experience, celebrates the compassion, connection, and commitment that support that work. Use the week as an opportunity to recognize your team through simple acts of appreciation, reflection, and connection. 

Coming Next Month!

Beginning next month, our monthly newsletters will transition from product-specific updates to solution-based communications. For credentialing clients, this publication will now be called the Credentialing Monthly Notification. This new approach will allow us to share a broader, more connected view of relevant news, enhancements, and resources across the solutions your organization uses. It will also place greater emphasis on upcoming and recent quarterly product releases, helping you stay informed about the changes most likely to impact your teams.

Keep an eye out for our first edition: a new look, a broader scope, and a more connected view of credentialing updates.

NPDB Announcement

The National Practitioner Data Bank (NPDB) has announced that, effective December 4, 2026, the Individual One-Time Query service and Continuous Query service will merge into a single service, NPDB Query. Organizations using Continuous Query are well positioned, since those enrollments will automatically transfer to the new NPDB Query. 

CredentialStream already supports NPDB Continuous Query. If your organization has been using One-Time Query in CredentialStream, see the NPDB website for instructions on exporting Individual One-Time Query subjects and importing those subjects into Continuous Query as new enrollments. NPDB has also stated that a validation report is available to identify invalid, incomplete, or duplicate subjects that need correction. Our Product Development teams are also evaluating these changes and looking for opportunities to support customers through the transition.

2026 Trends in Provider Enrollment

Did you miss the live webinar? Watch the on-demand webinar to hear the key findings gathered from the insights of 451 industry leaders on streamlining the provider enrollment process and the delays and inefficiencies still being faced.

To download our comprehensive 2026 Trends in Provider Enrollment report to dive deeper into the key findings and trends shaping provider enrollment nationwide, click here.

Register Today for the In-Person Regional HealthStream User Groups (HUGs)

To better serve our community, we’re transitioning from our annual Thrive Conference to a more accessible regional format. These free 1.5 day events make it easier to attend while creating more opportunities to connect with peers and the HealthStream team.

These regional user group events will feature sessions focused on CredentialStream, including best practices, workflow optimization, and upcoming innovations. Customers using our legacy credentialing solutions are also welcome to attend. While the content centers on CredentialStream, the sessions offer insight into HealthStream’s broader credentialing strategy and what is possible within the solution.

Join us in:

• Nashville: May 28 - 29 (Meeting is full. Register for waitlist.)
• Philadelphia: August 27 - 28
• Dallas: November 12 - 13

Please plan to arrive the day before the session dates.

In addition, CredentialStream customers attending the NAMSS26 Conference in New Orleans can join a special one day HealthStream User Group on October 18th. More details to come.

Contact our team at hugs@healthstream.com with any questions.

Sneak Peek: 2026 Trends in Medical Staff Credentialing

Now in its 10th year, the 2026 Trends in Medical Staff Credentialing report and webinar are coming soon, with the webinar scheduled for May 19, 2026.

Early insights show that staffing constraints remain a significant barrier for medical staff services and leadership teams alike. MSP leaders report that insufficient staffing is the top obstacle to advancing key initiatives, affecting process improvement (48%), provider data management (50%), and standardization efforts (45%).

For MSPs, this translates into mounting workloads and difficulty moving beyond maintenance mode. For leadership, it signals a broader organizational risk: slower onboarding, greater exposure to data integrity issues, and reduced capacity to respond to increasing regulatory and operational demands. As credentialing expectations intensify in 2026, aligning staffing strategies with transformation goals will be critical to sustaining efficiency, compliance, and provider readiness.

Look for more insights in the upcoming 2026 Trends in Medical Staff Credentialing report and webinar.

Registration link coming soon.

Explore the Latest Community Offerings

Discover What’s New in the Community

At the end of February, we introduced our newly enhanced Community experience with a refreshed look and feel, improved search functionality, and a more streamlined Ideas experience. With this update, our Community (formerly Thrive) is now fully aligned under the HealthStream Community, creating a more unified experience across HealthStream.

You’ll still have access to the same trusted content, valuable resources, and meaningful peer connections you rely on. Just log in through CredentialStream, no extra steps are needed, and visit the HealthStream Community today.

Join the HealthStream Community today and make the most of your experience!

What's New... in CredentialStream

Here are highlights of our most recent Releases in CredentialStream. Access the full Release Notes in the CredentialStream Knowledge Base under Resources.

Privilege View

• Updated the layout for the main page for Privilege View to better organize the available search options. The layout now separates provider searches, privilege scenarios, and navigation to Privilege Form View and Verify by Procedure Codes.

Provider Privileges

• Added an exclude button to the provider Privileges record area’s Action Dates / Images grid, which allows users to exclude facilities from Multi-Facility or Enterprise forms when no request has been made. Previously, newly added facilities could not be excluded without deleting and re-adding the form.

In CredentialStream, there is a tool called the Heartbeat that lists items scheduled to run automatically or actions happening in the background of your CredentialStream environment.

NOTE: User permission in needed to access Heartbeat, check with your admin if you do not see Heartbeat.

Let's get started!

1. From the top menu, select Set up > System > Heartbeat.

2. Heartbeat has five different sections. The information in these sections is based on the modules implemented and turned on in your CredentialStream environment.

Automation Area:

The first section in the Heartbeat is the Automation Area, which lists the automated emails, faxes, scheduled events, Validate queries, NPDB queries, and more. There are two columns for each item that show how many queries or reports are currently pending and how many have successfully been sent today. This section also includes Failed Events, so any scheduled reports or communication that failed to send out as intended can be viewed.

1. Select the link for the number of Emails Pending to see which emails are in the queue to send out.
2. Select the Test Email link to send a test email to the email address of the user logged into CredentialStream.

3. Select the Failed Events link to see a list of reports that were scheduled to go out earlier but failed to successfully generate.
4. The Run Status column displays the word failure and the Run Status Notes column displays an error message.

1. Select the link for the number of active users to view a list all of the users who are currently logged into CredentialStream.
2. If necessary, an Admins can select the Close link to log the user out of CredentialStream.

1. Select the number of Invalid Emails Addresses to view a list of emails that do not have the correct format, like missing the @ or the .com or .edu. However, this is uncommon since the email normally can not be entered into CredentialStream without the correct format.

Portal Hits displays the totals for how many providers have logged into the Hub or signed documents and submitted their application either today or in the last 30 days. Additionally, totals for how many applications were accepted today or in the last 30 days as well as any Errors that generated while the Provider was logged into the Hub are also displayed.

The Service Last Run section lists all the services that are turned on in the system. In System Parameters, job steps for specific tasks, such as emails and queries, are set to run every 5-20 minutes with the goal of pushing out items in their queue.

1. Select the Finished link to view the last time the job step ran and any additional information regarding what CredentialStream is doing in that background. For example, the email service lists when the email job step started, how many emails it processed and then when it stopped. It will repeat these steps continuously.

Tradeshows

June 9-10 | AHIP| Las Vegas, NV

Workflow Automation

Explore the best practices for utilizing and editing the automation tied to CredentialStream’s electronic checklist tool used to track and automate providers’ credentialing processes.

• Purpose
• Provider Email Notifications
• User Email Notifications
• User Alerts
• Workflow Auto Alerts

Select Register to find available spots for this class offered on Wednesdays.

Bolt Basics

Learn the basic components of Bolt, including the difference between Bolt Home and Bolt Editor. See the necessary steps for building or editing all components of a Bolt report using our most commonly used outputs.

• Bolt Home vs. Bolt Editor
• Bolt Home Overview
• Bolt Editor Overview
• Create a Query
• Edit an Existing Query
• Edit Common Outputs
• Build a New Report

Select Register to find available spots for this class offered on Tuesdays.

Expirables Management: Managing Expirables Data

Explore the Expirables process for tracking your providers' Licenses, Certifications, and other credentials. Review the process of using vContent templates, reports, and notices at a pace for users to follow along. Learn how to enable automation around these processes. Follow the steps with the trainer live in your CredentialStream environment and enable desired content.

• Process Overview
• License Alerts Widget on the Dashboard
• Working off of Internal Reports / Rosters
• Provider Record Maintenance

Select Register to find available spots for this class offered on Tuesdays.

Ongoing Provider Monitoring Queries

Review our primary source verification web crawler options to assist with your ongoing monthly checks. Learn how to manually send or automate queries from the system and then how to review and maintain the returned results.

• Process Overview
  • Returned Verification Review
  • Provider Record Maintenance
  • Management Reports and Widgets
• Automated Query Set-Up Process
• Validate Library
• Manual Query Process

Select Register to find available spots for this class offered on Wednesdays.

Quarterly CredentialStream Product Update Webinar Series

Don't miss our 2026 quarterly webinars sharing the latest updates about CredentialStream. Register now for the entire series now, and be sure to share with your team!

• Q2 Release: June 4, 2026
• Q3 Release: September 3, 2026
• Q4 Release: December 3, 2026

What is CAQH Credentialing? A Complete Guide for Healthcare Professional

Learn about CAQH and how your organization can manage the onboarding and payer enrollment process efficiently.

Healthcare IT Workforce Trends to Watch in 2026

Learn how to anticipate the trends shaping the future and prepare your teams to thrive in a dynamic environment.